Dear Ms. Stefanie Glanzmann, Thank you for taking the time to share your experience following your first stay at our establishment. We are delighted to hear that our friendly staff, the quality of our breakfast, and your experience at "Le Chalet Florimont" restaurant contributed to making your visit enjoyable. Your feedback regarding the room and bathroom is invaluable to us. I am sorry to learn that you experienced an issue with the heating. We wish we had known during your stay, as we would have promptly addressed the matter to ensure your comfort. This concern has been shared with our technical team to ensure it is resolved and to prevent any future inconvenience. Regarding the wifi, we understand how important reliable connectivity is, particularly for our business guests. We have recently worked on optimizing our network and are committed to monitoring its performance to meet your expectations. It’s a pleasure to know that you would recommend us, and we hope to make your next visit even more enjoyable. Should you return to the area for business or leisure, please let us know if you have any specific preferences—we would be delighted to tailor your stay to your needs. We look forward to welcoming you again soon. Kind regards, Benoît Owner and General Manager, Brit Hotel Florimont

Thank you very much, Adriaan, for your detailed feedback. We are delighted to hear that you enjoyed our meals, both breakfast and dinner. Providing high-quality cuisine is something we take great pride in. We also appreciate your comments regarding the size and style of the rooms. We are aware that some of our rooms could benefit from an update, and we have plans to renovate and modernize them in the coming years to further enhance the comfort of our spaces. As for the WiFi, we are continuously working on improving the connection to provide a better experience for our guests. We hope to have the pleasure of welcoming you back in the future and offering you an even more enjoyable stay. Benoît, Owner and General Manager Brit Hotel Florimont

Thank you so much for your consistently positive feedback. We are thrilled to know that you once again had a great stay with us. Your loyalty is the greatest reward for our entire team, and it's wonderful to hear that you enjoyed our professional and friendly service, as well as the mountain view from your rooms. We're also pleased to see that the experience at "Le Chalet Florimont" restaurant met your expectations, and that the easy access and shaded parking made your stay more convenient. We have noted your comment about the Wi-Fi connection, and we will continue to work on improving this service. Thank you again for your trust and for recommending us. We look forward to welcoming you back very soon! Best regards, Benoît and the entire Brit Hotel Florimont team

Thank you very much for your positive feedback! We are delighted to hear that you found great value for money at our establishment. Your satisfaction with the welcome, cleanliness of the rooms, and the quality of our services, including the restaurant and breakfast, is very encouraging for our entire team. We take note of your comments and will continue to work on improving our services. We hope to have the pleasure of welcoming you again on your next visit to the region. Thank you again for your trust! Best regards, Benoît, Owner and General Manager Brit Hotel Florimont

Dear, Thank you very much for your kind comment. We are delighted to hear that you found our hotel very lovely and appreciated the friendliness and helpfulness of our staff. We appreciate your positive ratings regarding the reception, room, bathroom, cleanliness, and service. Your feedback is valuable and encourages us to continue improving our offerings. We hope to have the pleasure of welcoming you back soon and making your stay even more enjoyable. Best regards, Benoit General Manager Brit Hotel Florimont & Le Chalet Florimont

Dear Mr. and Mrs. A. Harandy, Thank you very much for your feedback and positive comments. We are delighted to hear that you were well treated and that our team promptly resolved any issues you encountered. We appreciate your suggestions for improving our rooms, such as adding ventilation in the bathroom and air conditioning. Since acquiring the establishment in September 2018, we have been continuously working on enhancing our facilities, and your input is valuable in guiding our future renovation plans. We are pleased that you found our bed comfortable and enjoyed the balcony. We will also work on improving the organization and cleanliness of our bathrooms as you suggested. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back very soon. Best regards, Benoit General Manager Brit Hotel Florimont & Le Chalet Florimont

Dear M. Veasey, Thank you for your feedback. We are sincerely sorry for the inconvenience caused by the closure of our restaurant during your stay. We understand how this impacted your experience, especially given your specific dietary needs. We strive to provide clear information about our services, and the restaurant's status is mentioned on the booking platforms. However, we regret that this detail was missed and caused disappointment. As the director of the establishment, I personally did my best to accommodate everyone by getting pizzas on Saturday evening and preparing gluten-free bread for your breakfast the next day. We are committed to improving our communication to ensure such situations do not occur in the future. We appreciate your positive comments about our reception, rooms, and overall service. Your feedback is valuable, and we hope to have the opportunity to provide you with a better experience on your next visit. Best regards, Benoit General Manager Brit Hotel Florimont & Le Chalet Florimont

Dear Mr. Tritschler, Thank you for your thoughtful and detailed comment. We are delighted to hear that you found excellent value for money in our hotel and that you enjoyed your dining experience in our restaurant. We very much appreciate your comments about the friendliness and availability of our staff, as well as the exceptional quality of our food. We strive to make every meal a memorable experience, and it is wonderful to know that we achieved this during your stay. We have taken note of your comments regarding the decor and condition of the rooms and bathrooms. Since acquiring the property in September 2018, we have been committed to continuous improvement. Your suggestions regarding updating the color palette, wallpapers and replacing shower curtains with glass dividers are valuable and will be taken into account in our future renovation plans. We are delighted to hear that you enjoyed our location and peaceful surroundings, away from the main road. We would also like to thank you for highlighting the quality of our WiFi connection and the ease of access to our hotel. Your satisfaction is important to us and your feedback helps us to continually improve. We hope to have the pleasure of welcoming you again in the future, so that you can see the constant improvements we aim to implement. Thank you once again for your constructive feedback and for choosing to stay with us. We look forward to exceeding your expectations on your next visit. Yours sincerely Benoit General Manager Brit Hotel Florimont & Le Chalet Florimont

Madam Glanzmann, Thank you for your positive feedback and for taking the time to rate various aspects of your stay with us. We are thrilled that you found our hotel pleasant and our staff friendly. Your high praise for our reception, restaurant, and overall service is greatly encouraging. We also acknowledge the areas you've pointed out for improvement, specifically regarding the bathroom and breakfast. Rest assured, we are committed to enhancing these aspects to ensure an even more satisfying experience. We look forward to welcoming you back soon for an even better experience. Warm regards, Benoit Owner, Brit Hotel Florimont & Le Chalet Florimont