Hello Mr. Baier, Thank you for taking the time to share your impressions, although I understand that the questionnaire may have seemed intrusive. Of course, it's not mandatory: it's simply there to help our team improve, but we fully respect our guests' choice not to respond if they wish. I take note of your comments about the room, the bathroom, and the Wi-Fi connection. Even during a short stay like yours, your feedback is useful and allows us to move forward with the improvements we have planned for the years to come. I hope that, despite this, your stay with your colleagues still allowed you to spend a pleasant evening after your day at Staubli. We look forward to welcoming you back in better conditions. Benoît – Owner & General Manager Brit Hotel Florimont & Le Chalet Florimont

Hello Mark, Thank you for sharing your feedback! We're delighted that you found the peace and quiet you needed to sleep well with us—especially if that's not something you usually get at a hotel. You were right to mention it: the shower curtain will be changed immediately so everything is spotless for your next visit. We look forward to welcoming you back on your next trip to Faverges. Sincerely, Benoît Owner & Manager – Brit Hotel Florimont

Dear Mme Formica, Thank you for sharing your feedback after your 5-day business stay with us. We are pleased to read that you enjoyed the comfort of your room, our breakfast offer, and the warm welcome of our reception team. We have also taken note of your remarks regarding the bathroom and service. Please be assured that your feedback is very valuable: it helps us to continuously improve and to ensure an even better experience for our guests, especially for business travelers like you who stay several days with us. We hope to have the pleasure of welcoming you again on your next professional trip to the region, whether to enjoy another relaxing stay or to discover our restaurant Le Chalet Florimont if time allows. Kind regards, Benoît – Owner & General Manager Brit Hotel Florimont & Le Chalet Florimont

Hello K. Thomas, Thank you very much for your feedback and for choosing our establishment during your stay at La Ferme de Gy. The entire team is delighted to know that you appreciated the welcome, the quality of our dinners, and the comfort of your room. We take note of your comments about the decor and the Wi-Fi connection. As an independent hotel and member of the Brit Hotel franchise, we are carrying out our renovations gradually, according to our resources, after having already completely modernized the entire restaurant area. Your comments encourage us to prioritize these improvements to better satisfy you during your next stay. Regarding the Wi-Fi, we will strengthen our signal to guarantee a better connection, even during periods of high usage. We look forward to welcoming you again for another pleasant stay in the heart of our beautiful region. Benoît Owner – Brit Hotel Florimont

Hello Saskia, Thank you so much for this wonderful review, full of kindness and poetry! Reading that you found us "an unexpected place between the great Alpine massifs and Lake Annecy" means a lot to us. This is exactly what we strive to offer: a simple, welcoming, and sincere refuge, in the heart of an exceptional natural environment. The entire team thanks you for your words about the welcome, the cleanliness, the cuisine, and the warm atmosphere—and especially for this phrase that sums it all up: "almost like home." This is our greatest reward. We will be delighted to welcome you again when the desire for the mountains, peace, or local produce brings you back to our region. Sincerely, Benoît Director & Owner Brit Hotel Florimont – Le Chalet Florimont

Hello Mr. Scheeck, Thank you for taking the time to share your experience. I'm delighted to know that your stay met your expectations, particularly regarding the welcome and service, which are important aspects for us. I understand that the heat in the room may have been a source of discomfort. We have installed fans in each room to compensate for the lack of air conditioning, but I recognize that this is not always sufficient on very hot days. As part of the renovations planned for the coming years, we plan to install air conditioning systems in all rooms to improve comfort during the summer, as well as to modernize the windows to better regulate the temperature. We are also planning bathroom renovations in the coming years, including replacing the bathtubs with walk-in showers. We will ensure that these renovations offer optimal comfort. Thank you again for your feedback, which is invaluable to us in improving our services. We would be delighted to welcome you again and offer you an even more enjoyable stay. Sincerely, Benoît Drouiller Owner & General Manager Brit Hotel Florimont