Dear Mrs. Skarp, Thank you so much for your kind words following your week with us! It’s a true pleasure to know that you felt warmly welcomed and well taken care of throughout your stay — from the comfort of your room to the quality of service and your experience at Le Chalet Florimont. Our team is passionate about making each guest feel at home, whether you're here to explore our beautiful region or simply to relax in peaceful surroundings between lake and mountains. We sincerely appreciate your trust and your recommendation, and we would be delighted to welcome you back again anytime. Warm regards, Benoît Drouiller Owner & General Manager Brit Hotel Florimont – Restaurant Le Chalet Florimont

Dear Mrs. Whitworth, Thank you so much for your kind words and continued trust — it’s always a pleasure to welcome you for your traditional stop on the way to the slopes! We’re glad to hear you enjoyed a comfortable and well-located stay with us. It means a lot to our team, especially as we strive to offer a warm and friendly atmosphere for all travelers passing through. You’re absolutely right regarding the room: while cleanliness and comfort remain our priorities, the hotel side is indeed awaiting renovation. The COVID crisis and recent inflation delayed our initial plans, but a full refurbishment is in the pipeline for the coming years — and we look forward to showing you the results in the future! We hope your skiing holiday was fantastic and that you’ll think of us again when heading back to the mountains… or perhaps even for a summer stay by the lake! Warmest regards, Benoît Drouiller Owner & General Manager Brit Hotel Florimont – Le Chalet Florimont Restaurant

Dear Stower, Thank you for your kind words and for taking the time to share your experience! We are delighted to hear that you found our team helpful and professional. Ensuring our guests have a smooth and pleasant stay is our top priority, and we’re always happy to go the extra mile—whether it’s providing recommendations, making last-minute arrangements, or helping recover lost items. We hope your ski trip started on the right foot and that you enjoyed the slopes! If your travels bring you back to the region, we would be delighted to welcome you again for another comfortable stop before heading to the mountains. Safe travels, and see you next time! Benoît Owner & General Manager Brit Hotel Florimont & Restaurant "Le Chalet Florimont"

Dear Mr. Zapfe, Thank you very much for your glowing feedback and for your continued trust in our establishment. We’re delighted that you enjoyed our warm welcome, as well as our outstanding restaurant and breakfast—key elements of the experience we strive to deliver for our business and leisure guests alike. We appreciate your candid remarks regarding the room and bathroom. While we are proud of the comfort our beds provide and the overall cleanliness of our rooms, we acknowledge that some updates are in order. Please be assured that we are planning renovations in the coming years to modernize these spaces, all while preserving the comfort that you value. Your recommendation and perfect rating are the highest compliments we can receive, and we look forward to welcoming you back on your next visit. Thank you once again for your support and constructive feedback. Warm regards, Benoit Owner & Director Brit Hotel Florimont & Restaurant "Le Chalet Florimont" Your retreat of excellence between the lake and the mountains.

Cher Monsieur Tschanz, Merci infiniment pour votre commentaire ! Nous sommes enchantés que vous ayez apprécié l’accueil chaleureux et l’efficacité de notre équipe lors de votre passage pour le mariage à la Ferme de Gy. Vos compliments sur la qualité de la chambre, la propreté, le confort, ainsi que sur l’excellence de notre petit-déjeuner et de notre restaurant "Le Chalet Florimont", nous vont droit au cœur. Votre retour positif nous encourage à continuer d’offrir une expérience à la hauteur des attentes de nos hôtes, qu’ils viennent pour un événement spécial ou pour une pause détente avant de prendre la route vers les pistes. Nous sommes fiers de pouvoir être votre halte idéale, entre lac et montagnes, et nous espérons avoir le plaisir de vous accueillir de nouveau lors de vos prochaines escapades en Haute-Savoie. Merci pour votre confiance et à très bientôt ! Bien cordialement, Benoit Proprietaire & Directeur General du Brit Hotel Florimont et du restaurant « Le Chalet Florimont » Votre escale conviviale et efficace au cœur de la Haute-Savoie.

Dear Mrs. and Mr. Ceaton, Thank you so much for choosing Brit Hotel Florimont once again and for sharing such a wonderful review. We’re delighted to hear that our hotel remains your go-to place when staying in this beautiful region, especially on your way to the ski resorts. It warms our hearts to know you enjoyed everything from the warm welcome at reception to the cleanliness of your room, as well as our restaurant “Le Chalet Florimont” and our breakfast service. Your idea about adding a coffee/tea tray in the room is much appreciated, and we’re exploring this option to enhance your comfort even further. Since our reopening, we have worked on significant renovations, particularly in our dining areas (bar, restaurant, breakfast room, and seminar space), and we’re looking to upgrade other parts of the hotel in the coming years. Your kind words motivate our entire team to continuously improve, ensuring every stay you have with us is just as satisfying as the last. We truly appreciate your high recommendation and look forward to welcoming you back soon—whether for your next winter adventure or a relaxing break by the lake. Thank you once again for your support! Warm regards, The Management of Brit Hotel Florimont & “Le Chalet Florimont” Your perfect getaway between lake and mountains.

Dear Ms. Stefanie Glanzmann, Thank you for taking the time to share your experience following your first stay at our establishment. We are delighted to hear that our friendly staff, the quality of our breakfast, and your experience at "Le Chalet Florimont" restaurant contributed to making your visit enjoyable. Your feedback regarding the room and bathroom is invaluable to us. I am sorry to learn that you experienced an issue with the heating. We wish we had known during your stay, as we would have promptly addressed the matter to ensure your comfort. This concern has been shared with our technical team to ensure it is resolved and to prevent any future inconvenience. Regarding the wifi, we understand how important reliable connectivity is, particularly for our business guests. We have recently worked on optimizing our network and are committed to monitoring its performance to meet your expectations. It’s a pleasure to know that you would recommend us, and we hope to make your next visit even more enjoyable. Should you return to the area for business or leisure, please let us know if you have any specific preferences—we would be delighted to tailor your stay to your needs. We look forward to welcoming you again soon. Kind regards, Benoît Owner and General Manager, Brit Hotel Florimont

Thank you very much, Adriaan, for your detailed feedback. We are delighted to hear that you enjoyed our meals, both breakfast and dinner. Providing high-quality cuisine is something we take great pride in. We also appreciate your comments regarding the size and style of the rooms. We are aware that some of our rooms could benefit from an update, and we have plans to renovate and modernize them in the coming years to further enhance the comfort of our spaces. As for the WiFi, we are continuously working on improving the connection to provide a better experience for our guests. We hope to have the pleasure of welcoming you back in the future and offering you an even more enjoyable stay. Benoît, Owner and General Manager Brit Hotel Florimont

Thank you so much for your consistently positive feedback. We are thrilled to know that you once again had a great stay with us. Your loyalty is the greatest reward for our entire team, and it's wonderful to hear that you enjoyed our professional and friendly service, as well as the mountain view from your rooms. We're also pleased to see that the experience at "Le Chalet Florimont" restaurant met your expectations, and that the easy access and shaded parking made your stay more convenient. We have noted your comment about the Wi-Fi connection, and we will continue to work on improving this service. Thank you again for your trust and for recommending us. We look forward to welcoming you back very soon! Best regards, Benoît and the entire Brit Hotel Florimont team