Dear Mr. Zapfe, Thank you very much for your glowing feedback and for your continued trust in our establishment. We’re delighted that you enjoyed our warm welcome, as well as our outstanding restaurant and breakfast—key elements of the experience we strive to deliver for our business and leisure guests alike. We appreciate your candid remarks regarding the room and bathroom. While we are proud of the comfort our beds provide and the overall cleanliness of our rooms, we acknowledge that some updates are in order. Please be assured that we are planning renovations in the coming years to modernize these spaces, all while preserving the comfort that you value. Your recommendation and perfect rating are the highest compliments we can receive, and we look forward to welcoming you back on your next visit. Thank you once again for your support and constructive feedback. Warm regards, Benoit Owner & Director Brit Hotel Florimont & Restaurant "Le Chalet Florimont" Your retreat of excellence between the lake and the mountains.

Cher Monsieur Tschanz, Merci infiniment pour votre commentaire ! Nous sommes enchantés que vous ayez apprécié l’accueil chaleureux et l’efficacité de notre équipe lors de votre passage pour le mariage à la Ferme de Gy. Vos compliments sur la qualité de la chambre, la propreté, le confort, ainsi que sur l’excellence de notre petit-déjeuner et de notre restaurant "Le Chalet Florimont", nous vont droit au cœur. Votre retour positif nous encourage à continuer d’offrir une expérience à la hauteur des attentes de nos hôtes, qu’ils viennent pour un événement spécial ou pour une pause détente avant de prendre la route vers les pistes. Nous sommes fiers de pouvoir être votre halte idéale, entre lac et montagnes, et nous espérons avoir le plaisir de vous accueillir de nouveau lors de vos prochaines escapades en Haute-Savoie. Merci pour votre confiance et à très bientôt ! Bien cordialement, Benoit Proprietaire & Directeur General du Brit Hotel Florimont et du restaurant « Le Chalet Florimont » Votre escale conviviale et efficace au cœur de la Haute-Savoie.

Dear Mrs. and Mr. Ceaton, Thank you so much for choosing Brit Hotel Florimont once again and for sharing such a wonderful review. We’re delighted to hear that our hotel remains your go-to place when staying in this beautiful region, especially on your way to the ski resorts. It warms our hearts to know you enjoyed everything from the warm welcome at reception to the cleanliness of your room, as well as our restaurant “Le Chalet Florimont” and our breakfast service. Your idea about adding a coffee/tea tray in the room is much appreciated, and we’re exploring this option to enhance your comfort even further. Since our reopening, we have worked on significant renovations, particularly in our dining areas (bar, restaurant, breakfast room, and seminar space), and we’re looking to upgrade other parts of the hotel in the coming years. Your kind words motivate our entire team to continuously improve, ensuring every stay you have with us is just as satisfying as the last. We truly appreciate your high recommendation and look forward to welcoming you back soon—whether for your next winter adventure or a relaxing break by the lake. Thank you once again for your support! Warm regards, The Management of Brit Hotel Florimont & “Le Chalet Florimont” Your perfect getaway between lake and mountains.

Dear Ms. Stefanie Glanzmann, Thank you for taking the time to share your experience following your first stay at our establishment. We are delighted to hear that our friendly staff, the quality of our breakfast, and your experience at "Le Chalet Florimont" restaurant contributed to making your visit enjoyable. Your feedback regarding the room and bathroom is invaluable to us. I am sorry to learn that you experienced an issue with the heating. We wish we had known during your stay, as we would have promptly addressed the matter to ensure your comfort. This concern has been shared with our technical team to ensure it is resolved and to prevent any future inconvenience. Regarding the wifi, we understand how important reliable connectivity is, particularly for our business guests. We have recently worked on optimizing our network and are committed to monitoring its performance to meet your expectations. It’s a pleasure to know that you would recommend us, and we hope to make your next visit even more enjoyable. Should you return to the area for business or leisure, please let us know if you have any specific preferences—we would be delighted to tailor your stay to your needs. We look forward to welcoming you again soon. Kind regards, Benoît Owner and General Manager, Brit Hotel Florimont

Thank you very much, Adriaan, for your detailed feedback. We are delighted to hear that you enjoyed our meals, both breakfast and dinner. Providing high-quality cuisine is something we take great pride in. We also appreciate your comments regarding the size and style of the rooms. We are aware that some of our rooms could benefit from an update, and we have plans to renovate and modernize them in the coming years to further enhance the comfort of our spaces. As for the WiFi, we are continuously working on improving the connection to provide a better experience for our guests. We hope to have the pleasure of welcoming you back in the future and offering you an even more enjoyable stay. Benoît, Owner and General Manager Brit Hotel Florimont

Thank you so much for your consistently positive feedback. We are thrilled to know that you once again had a great stay with us. Your loyalty is the greatest reward for our entire team, and it's wonderful to hear that you enjoyed our professional and friendly service, as well as the mountain view from your rooms. We're also pleased to see that the experience at "Le Chalet Florimont" restaurant met your expectations, and that the easy access and shaded parking made your stay more convenient. We have noted your comment about the Wi-Fi connection, and we will continue to work on improving this service. Thank you again for your trust and for recommending us. We look forward to welcoming you back very soon! Best regards, Benoît and the entire Brit Hotel Florimont team

Thank you very much for your positive feedback! We are delighted to hear that you found great value for money at our establishment. Your satisfaction with the welcome, cleanliness of the rooms, and the quality of our services, including the restaurant and breakfast, is very encouraging for our entire team. We take note of your comments and will continue to work on improving our services. We hope to have the pleasure of welcoming you again on your next visit to the region. Thank you again for your trust! Best regards, Benoît, Owner and General Manager Brit Hotel Florimont

Dear, Thank you very much for your kind comment. We are delighted to hear that you found our hotel very lovely and appreciated the friendliness and helpfulness of our staff. We appreciate your positive ratings regarding the reception, room, bathroom, cleanliness, and service. Your feedback is valuable and encourages us to continue improving our offerings. We hope to have the pleasure of welcoming you back soon and making your stay even more enjoyable. Best regards, Benoit General Manager Brit Hotel Florimont & Le Chalet Florimont

Dear Mr. and Mrs. A. Harandy, Thank you very much for your feedback and positive comments. We are delighted to hear that you were well treated and that our team promptly resolved any issues you encountered. We appreciate your suggestions for improving our rooms, such as adding ventilation in the bathroom and air conditioning. Since acquiring the establishment in September 2018, we have been continuously working on enhancing our facilities, and your input is valuable in guiding our future renovation plans. We are pleased that you found our bed comfortable and enjoyed the balcony. We will also work on improving the organization and cleanliness of our bathrooms as you suggested. Your satisfaction is our priority, and we hope to have the pleasure of welcoming you back very soon. Best regards, Benoit General Manager Brit Hotel Florimont & Le Chalet Florimont