Dear Dorothy,

Thank you for taking the time to share your feedback following your stay with us during the Tour de France.

I was actually the person who welcomed you at reception, and I’m truly sorry to hear that your experience did not fully meet your expectations. Before suggesting the bus service to Ugine, I had checked the official website of the transport company, which confirmed that the line was running. Unfortunately, due to disruptions linked to the event, it seems the schedule was changed without any clear notice. I completely understand how frustrating it must have been to end up needing to call an Uber instead.

Regarding the state of the room and the presence of insects, I take your comments very seriously. This is not up to the standards we strive for, and I will personally follow up with our housekeeping team to ensure this is corrected immediately.

Thank you again for your honesty. I truly hope we’ll have the chance to welcome you back under better conditions.

Warm regards,
Benoît
Owner & General Manager
Brit Hotel Florimont – Saint-Ferréol

Hello Saskia,

Thank you so much for this wonderful review, full of kindness and poetry!
Reading that you found us "an unexpected place between the great Alpine massifs and Lake Annecy" means a lot to us. This is exactly what we strive to offer: a simple, welcoming, and sincere refuge, in the heart of an exceptional natural environment.

The entire team thanks you for your words about the welcome, the cleanliness, the cuisine, and the warm atmosphere—and especially for this phrase that sums it all up: "almost like home."

This is our greatest reward.

We will be delighted to welcome you again when the desire for the mountains, peace, or local produce brings you back to our region.

Sincerely,
Benoît
Director & Owner
Brit Hotel Florimont – Le Chalet Florimont

Hello Mr. Scheeck,

Thank you for taking the time to share your experience. I'm delighted to know that your stay met your expectations, particularly regarding the welcome and service, which are important aspects for us.

I understand that the heat in the room may have been a source of discomfort. We have installed fans in each room to compensate for the lack of air conditioning, but I recognize that this is not always sufficient on very hot days. As part of the renovations planned for the coming years, we plan to install air conditioning systems in all rooms to improve comfort during the summer, as well as to modernize the windows to better regulate the temperature.

We are also planning bathroom renovations in the coming years, including replacing the bathtubs with walk-in showers. We will ensure that these renovations offer optimal comfort.

Thank you again for your feedback, which is invaluable to us in improving our services. We would be delighted to welcome you again and offer you an even more enjoyable stay.

Sincerely,
Benoît Drouiller
Owner & General Manager
Brit Hotel Florimont

Hello Mr. Glogar,

Thank you so much for your excellent feedback! We are thrilled that you enjoyed the peaceful and relaxing setting of our hotel, nestled in the heart of the mountains. It's a true pleasure to provide such a pleasant environment, especially during business stays.

We are also happy to hear that you found the reception, the room, and the cleanliness up to your expectations. Additionally, it’s wonderful to know that our breakfast and service contributed to making your stay even more enjoyable.

We look forward to welcoming you again during your next stay for your training at Staubli or any other occasion. Don’t hesitate to visit us again!

See you soon,
Benoît Drouiller
Owner & General Manager
Brit Hotel Florimont

Hello Mr. McAllister,

Thank you so much for this excellent feedback! We are thrilled that you had a great experience with us and that you appreciated the warm welcome from our team as well as the quality of our restaurant. It's always a pleasure to know that our guests feel well taken care of and served.

We are also happy that you found the room comfortable and that the cleanliness met your expectations. Your satisfaction is our priority, and we do everything we can to provide a pleasant setting and high-quality service for each of our guests.

We look forward to welcoming you again during your next visit to the region.

See you soon,
Benoît Drouiller
Owner & General Manager
Brit Hotel Florimont

Dear Mr. McLean,

Thank you very much for your kind words following your business trip to our region. It was a real pleasure to welcome you to the Brit Hotel Florimont.

We’re delighted to know that your stay met all your expectations — from the comfort of your room to the welcome of our team, and the quality of your meals. We aim to provide a peaceful and efficient environment for business travelers visiting local partners like Staubli.

We hope to have the opportunity to welcome you again on your next visit to the area.

Warm regards,
Benoît Drouiller
Owner & General Manager
Brit Hotel Florimont – Restaurant Le Chalet Florimont

Dear Mrs. Skarp,

Thank you so much for your kind words following your week with us!

It’s a true pleasure to know that you felt warmly welcomed and well taken care of throughout your stay — from the comfort of your room to the quality of service and your experience at Le Chalet Florimont.

Our team is passionate about making each guest feel at home, whether you're here to explore our beautiful region or simply to relax in peaceful surroundings between lake and mountains.

We sincerely appreciate your trust and your recommendation, and we would be delighted to welcome you back again anytime.

Warm regards,
Benoît Drouiller
Owner & General Manager
Brit Hotel Florimont – Restaurant Le Chalet Florimont

Dear Mrs. Whitworth,

Thank you so much for your kind words and continued trust — it’s always a pleasure to welcome you for your traditional stop on the way to the slopes!

We’re glad to hear you enjoyed a comfortable and well-located stay with us. It means a lot to our team, especially as we strive to offer a warm and friendly atmosphere for all travelers passing through.

You’re absolutely right regarding the room: while cleanliness and comfort remain our priorities, the hotel side is indeed awaiting renovation. The COVID crisis and recent inflation delayed our initial plans, but a full refurbishment is in the pipeline for the coming years — and we look forward to showing you the results in the future!

We hope your skiing holiday was fantastic and that you’ll think of us again when heading back to the mountains… or perhaps even for a summer stay by the lake!

Warmest regards,
Benoît Drouiller
Owner & General Manager
Brit Hotel Florimont – Le Chalet Florimont Restaurant

Dear Stower,

Thank you for your kind words and for taking the time to share your experience! We are delighted to hear that you found our team helpful and professional. Ensuring our guests have a smooth and pleasant stay is our top priority, and we’re always happy to go the extra mile—whether it’s providing recommendations, making last-minute arrangements, or helping recover lost items.

We hope your ski trip started on the right foot and that you enjoyed the slopes! If your travels bring you back to the region, we would be delighted to welcome you again for another comfortable stop before heading to the mountains.

Safe travels, and see you next time!

Benoît
Owner & General Manager
Brit Hotel Florimont & Restaurant "Le Chalet Florimont"

Dear Mr. Zapfe,

Thank you very much for your glowing feedback and for your continued trust in our establishment. We’re delighted that you enjoyed our warm welcome, as well as our outstanding restaurant and breakfast—key elements of the experience we strive to deliver for our business and leisure guests alike.

We appreciate your candid remarks regarding the room and bathroom. While we are proud of the comfort our beds provide and the overall cleanliness of our rooms, we acknowledge that some updates are in order. Please be assured that we are planning renovations in the coming years to modernize these spaces, all while preserving the comfort that you value.

Your recommendation and perfect rating are the highest compliments we can receive, and we look forward to welcoming you back on your next visit. Thank you once again for your support and constructive feedback.

Warm regards,

Benoit
Owner & Director
Brit Hotel Florimont & Restaurant "Le Chalet Florimont"
Your retreat of excellence between the lake and the mountains.

Cher Monsieur Tschanz,

Merci infiniment pour votre commentaire ! Nous sommes enchantés que vous ayez apprécié l’accueil chaleureux et l’efficacité de notre équipe lors de votre passage pour le mariage à la Ferme de Gy. Vos compliments sur la qualité de la chambre, la propreté, le confort, ainsi que sur l’excellence de notre petit-déjeuner et de notre restaurant "Le Chalet Florimont", nous vont droit au cœur.

Votre retour positif nous encourage à continuer d’offrir une expérience à la hauteur des attentes de nos hôtes, qu’ils viennent pour un événement spécial ou pour une pause détente avant de prendre la route vers les pistes. Nous sommes fiers de pouvoir être votre halte idéale, entre lac et montagnes, et nous espérons avoir le plaisir de vous accueillir de nouveau lors de vos prochaines escapades en Haute-Savoie.

Merci pour votre confiance et à très bientôt !

Bien cordialement,

Benoit
Proprietaire & Directeur General du Brit Hotel Florimont et du restaurant « Le Chalet Florimont »
Votre escale conviviale et efficace au cœur de la Haute-Savoie.