Hotelier's response :
Dear Mr Lee,

Quiet, relaxing and great food: thank you for these kind words, which I will pass on to the whole team, especially in the kitchen.

You are right about the mosquitoes, and I am sorry you had to keep the windows closed. We are looking into a more effective solution so that our guests can enjoy fresh air in their rooms.

We look forward to welcoming you back to the Sources du Lac d'Annecy.

Kind regards,
Benoît,
Owner & General Manager – Brit Hôtel Florimont

Hotelier's response :
Dear Ms. Ammon,

Thank you for taking the time to share your feedback with us. I have read it carefully and feel I must respond honestly.

The room you were given was a twin room, as it was the last one available at the time of your booking. It wasn't ideal for a two-night business trip, and I completely understand that it didn't meet your expectations. For stays of this length, we generally offer a different room configuration, and I regret that you didn't check in with reception to let us know. You were only staying two nights, and we would have done everything we could to offer you a more comfortable room or to improve the room itself. Our team is here precisely for situations like this.

That being said, your comments regarding the room itself, outdated furniture, shower curtain, cramped bathroom, have been duly noted and are of great importance to us. A complete renovation of our rooms and bathrooms is planned for the coming years: modern showers, updated lighting, and a redesigned layout. Your feedback confirms the priorities we already know we need to address.

I am sorry that your two-night stay with us left you with this impression. Should your work bring you back to the area, I would be delighted to offer you another room and show you that this type of experience does not reflect the image our hotel strives to project.

We hope to have the pleasure of welcoming you back again under better circumstances.

Benoît
Owner and General Manager – Brit Hotel Florimont & Le Chalet Florimont

Hotelier's response :
Hello Katherine,

Thank you so much for your kind words. They mean a great deal to us, and we will pass on your feedback about the team. “Welcoming and professional” is exactly what we strive to be.

I am delighted that you enjoyed your room with its mountain view and comfortable bedding. Regarding the bathtub, your comment is relevant, and you are not the first to mention it: our bathrooms are a priority in our extensive renovation program planned for the coming years, with particular attention paid to shower accessibility. In the meantime, please feel free to let us know your preference when making your reservation; we will take it into account when assigning rooms.

We would be delighted to welcome you back for your next stay at our partner hotel located at the source of Lake Annecy.

Benoît,
Owner and General Manager – Brit Hotel Florimont

Hotelier's response :
Dear Andrei,
Thank you for taking the time to provide this feedback, and especially for your honesty. It's more helpful than a compliment.

Your comment about the renovation has been noted, and I won't shy away from it: a comprehensive renovation program is planned for the coming years, encompassing both our guest rooms and bathrooms. Your feedback helps us define the priorities.

Regarding the heat, this summer was particularly challenging. Fans are available in each of our rooms. Summer comfort is also a key focus of our attention.

Finally, I note your dissatisfaction with the Wi-Fi connection. This issue is being addressed, and your feedback helps us understand its urgency.
I appreciate that our team gave you a warm welcome, and I will pass this on to them. What you describe is an establishment where the welcome is excellent, but the comfort level needs improvement: this is precisely the project we are working on. I hope to have the opportunity to welcome you back again someday and demonstrate this to you. Sincerely,

Benoît,
Owner & General Manager - Brit Hotel Florimont

Hotelier's response :
Hello Robin,

Thank you so much for your feedback, and especially for your kind words about our breakfast and the team.

Your comment about the night is invaluable. Please note that each room has a fan and a mosquito repellent diffuser on the desk; simply plug it in to open the windows without worry.

We would be delighted to welcome you back to the Sources du Lac d'Annecy, hopefully under better circumstances.

Benoît,
Owner & General Manager – Brit Hotel Florimont

Hotelier's response :
Hello Mr. Stellini,

"A perfect solution for a family", it's hard to imagine a better summary of what we strive to offer. Thank you for taking the time to write to us.

It's especially gratifying that the restaurant was the first word in your review. I will pass it on to the chef and the entire team, who will be touched by your kind words. Your comments about the team will also mean a great deal to them.

We would be delighted to welcome you and your family back again when the region calls you back.

Benoît
Owner & General Manager – Brit Hotel Florimont

Hotelier's response :
Dear James,

Thank you for the 10/10 rating and your kind words, which touched me deeply.

It was a real pleasure to help you get to Stäubli that morning; it's only natural to be of service, and I'm delighted that your stay went smoothly despite your late arrival. Knowing that you found the stay comfortable and good value for money is very gratifying.

You're right about the air conditioning: thermal comfort is one of the priorities of our upcoming room renovation program. We look forward to welcoming you back to Stäubli on your next visit.

Benoît,
Owner & General Manager – Brit Hotel Florimont

Hotelier's response :
Dear Jeff,

Thank you so much for the 10/10 rating and for these kind words that touched us deeply.

We are delighted that your week at the Florimont, during your training at Stäubli, was a truly memorable "French experience," and even more so after Shannon's arrival. Offering a pleasant time for two in our beautiful region, beyond just a business trip, is exactly what we love.

We look forward to welcoming you back again on your next visit to Haute-Savoie.

Benoît,
Owner & General Manager – Brit Hotel Florimont

Hotelier's response :
Dear Paulo,
Thank you for your feedback. We are delighted that you enjoyed your stay and happy to know that you will be returning.

We will continue to improve to make your next visit even better, and we look forward to welcoming you back to Staubli.

Sincerely,
Benoit
Owner and Manager, Brit Hotel Florimont

Hotelier's response :
Dear Mr. Chirila,
Thank you for your feedback and kind words about our reception and service team.

You are right to point out that some areas are showing their age. Your comments regarding the carpeting, bathroom cleanliness, and Wi-Fi have been noted and passed on to the relevant teams; improving these areas is important to us.

I am also sorry that your meal did not fully meet your expectations.
We hope to welcome you back for a better stay.

Sincerely,
Benoit
Owner and Manager, Brit Hotel Florimont

Hotelier's response :
Dear Chris,
Thank you for this lovely review and for the strong recommendation, it means a great deal to us.
It was a genuine pleasure for Iolanda and me to look after you during your stay. With our restaurant closed for the holiday, sorting out a garage repair and a taxi to a good table was the least we could do, and I'm glad it all worked out well for you.
I do want to apologise for the surprise of hot water coming from the cold tap. That shouldn't happen, and we're having it checked so the next guest in that room isn't caught out. Thank you for flagging it.
It would be a pleasure to welcome you back on your travels, ride safe, and we'll keep the kettle ready.
Warm regards,
Benoit
Owner & Director, Brit Hotel Florimont

Hotelier's response :
Dear Mr. Valencia-Blanco,

Thank you for taking the time to share your feedback following your stay.

We are delighted to hear that the location, welcome, and service met your expectations. Your compliments will be passed on to the team who looked after you.

We have taken note of your comments regarding the room: a torn armchair and stained carpet are unacceptable. The room in question will be inspected, and the damaged items will be repaired or replaced without delay. The renovation of some of our rooms is a project I am currently working on, but I cannot yet give you a specific date. In the meantime, we are paying particular attention to cleanliness, bedding, and the welcome we provide.

We would be happy to welcome you back for your future stays in Stäubli and the Annecy-Albertville region.

Sincerely,

Benoît Drouiller
Owner and Manager - Brit Hotel Florimont