Hotelier's response :
Dear Mr. Chirila,
Thank you for your feedback and kind words about our reception and service team.

You are right to point out that some areas are showing their age. Your comments regarding the carpeting, bathroom cleanliness, and Wi-Fi have been noted and passed on to the relevant teams; improving these areas is important to us.

I am also sorry that your meal did not fully meet your expectations.
We hope to welcome you back for a better stay.

Sincerely,
Benoit
Owner and Manager, Brit Hotel Florimont

Hotelier's response :
Dear Chris,
Thank you for this lovely review and for the strong recommendation, it means a great deal to us.
It was a genuine pleasure for Iolanda and me to look after you during your stay. With our restaurant closed for the holiday, sorting out a garage repair and a taxi to a good table was the least we could do, and I'm glad it all worked out well for you.
I do want to apologise for the surprise of hot water coming from the cold tap. That shouldn't happen, and we're having it checked so the next guest in that room isn't caught out. Thank you for flagging it.
It would be a pleasure to welcome you back on your travels, ride safe, and we'll keep the kettle ready.
Warm regards,
Benoit
Owner & Director, Brit Hotel Florimont

Hotelier's response :
Dear Mr. Valencia-Blanco,

Thank you for taking the time to share your feedback following your stay.

We are delighted to hear that the location, welcome, and service met your expectations. Your compliments will be passed on to the team who looked after you.

We have taken note of your comments regarding the room: a torn armchair and stained carpet are unacceptable. The room in question will be inspected, and the damaged items will be repaired or replaced without delay. The renovation of some of our rooms is a project I am currently working on, but I cannot yet give you a specific date. In the meantime, we are paying particular attention to cleanliness, bedding, and the welcome we provide.

We would be happy to welcome you back for your future stays in Stäubli and the Annecy-Albertville region.

Sincerely,

Benoît Drouiller
Owner and Manager - Brit Hotel Florimont

Hotelier's response :
Dear Ms. Whitworth,

Thank you so much for your kind review. We are delighted that the hotel was the perfect place for your stopover on your way to the slopes, and that you appreciated the warm welcome, the comfort and tranquility of your room, as well as the helpfulness and excellent English skills of our team.

Your recommendation (10/10) is very gratifying, especially coming from a loyal guest who stays with us on Fridays before heading to the mountains.

We would be delighted to welcome you back for your next ski holiday.

Sincerely,

Benoît
Manager of the Brit Hotel Florimont & Chalet Florimont

Hotelier's response :
Dear Ms. Glanzmann,

Thank you very much for your feedback and for choosing our hotel during your stay in Staubli. We are delighted that you found the hotel pleasant and clean, and that you appreciated our welcome, service, accessibility, Wi-Fi, and your dinner at Chalet Florimont.

You are correct: all our rooms are now a little dated, and a renovation program is planned for the coming years to further improve comfort and modernize the rooms and bathrooms.

We hope to have the pleasure of welcoming you back again on a future business trip between Albertville and Annecy, in an even more comfortable room.

Benoît
Manager of the Brit Hotel Florimont & Chalet Florimont

Hotelier's response :
Dear Mr. Poovey,

Thank you so much for your feedback and for choosing our hotel for your training with our partner Staubli. We are delighted that your stay went very well overall and that you are considering booking again, particularly appreciating the welcome, the room, the bathroom, the cleanliness, the breakfast, the dinner at Chalet Florimont, the service, the access, and the Wi-Fi.

We are very grateful for your trust and hope to have the pleasure of welcoming you back for your next business trip between Albertville and Annecy.

Sincerely,

Benoît
Manager of the Brit Hotel Florimont & Chalet Florimont

Hotelier's response :
Dear Mr. Fontanel,

Thank you so much for your kind words and for choosing our hotel again for your business trip with our partner Staubli. We are delighted that you consider us "the best hotel in the village" and that you appreciated the comfort and soundproofing of your room, as well as the warm welcome, cleanliness, breakfast, service, access, and Wi-Fi during your stay.

We are very grateful for your trust and recommendation, and we hope to have the pleasure of welcoming you back again on your next business trip to Haute-Savoie.

Sincerely,

Benoît
General Manager – Brit Hotel Florimont & Chalet Florimont

Hotelier's response :
Dear Mr. Wallinius,

Thank you very much for your feedback and for describing our hotel as ideal for a business trip near your partner. We are delighted that you appreciated the friendliness of our team, their level of English, as well as your room, the bathroom, the breakfast, and our restaurant.

We have noted your comment regarding the slightly cool temperature of the room; please do not hesitate to mention this during your next stay so that we can adjust the heating and improve your comfort.

We would be pleased to welcome you back for your next business trip to Haute-Savoie.

Sincerely,

Benoît
General Manager – Brit Hotel Florimont & Chalet Florimont

Hotelier's response :
Dear Mr Sowerby,
Thank you so much for your lovely comment and for your loyalty. It means a lot to us to read that everything is “perfect as always” and that you would recommend our hotel.
We’re delighted that you continue to enjoy your stays with us, from the room and breakfast to the warm welcome from the team. We’ll be very happy to see you again on your next trip through the Alps.
Kind regards,
Benoît Drouiller
General Manager, Brit Hotel Florimont & Chalet Florimont

Hotelier's response :
Ms. Ceaton,

Thank you so much for your kind review and for your loyalty over the years. It is always a pleasure to welcome you back to the Florimont and to read that "it was very good, as always."

We are delighted that you enjoyed your stay, particularly the warm welcome, your room, and your dinner at Chalet Florimont. We have noted your comment about the slightly cool temperature in the room and will ensure the heating is adjusted to guarantee your optimal comfort during your next stop on the ski slopes.

We look forward to welcoming you back for your next mountain getaway.

Sincerely,

Benoît
General Manager – Brit Hotel Florimont

Hotelier's response :
Mr. Stohler,

Thank you for taking the time to share your detailed feedback following your business trip. We are delighted to hear that you appreciated the warm welcome from our team and the time spent at Le Chalet Florimont restaurant. This is a wonderful reward for our team, who place great importance on creating a friendly atmosphere and providing excellent cuisine.

You are correct: our rooms and bathrooms are a little dated, and their complete renovation is planned for the coming years. The goal is clear: to offer comfort that fully matches the standard of the rest of the establishment, while preserving the mountain charm that defines us.

Regarding the Wi-Fi, your comment is also very accurate. We have just upgraded our fiber optic network to guarantee a stable and fast connection, essential for our business travelers.

We hope to have the pleasure of welcoming you back again on your next visit to the region, so you can discover our newly renovated rooms.

Sincerely,
Benoît
General Manager – Brit Hotel Florimont

Hotelier's response :
Dear M. HUEBNER,

Thank you very much for taking the time to share your feedback after your stay with us during your training at Staubli. We are delighted to read that you felt very welcome and that you appreciated the friendliness of our team, the service, the restaurant and the breakfast.

I have taken good note of your comments regarding the room and the bathroom. Some parts of our accommodation are indeed a little less modern, and the famous shower curtain is not everyone’s favourite, we completely understand your point. Improvements are planned step by step to enhance comfort while keeping the hotel fully operational.

Thank you again for your recommendation and for your trust.
We would be very happy to welcome you back on your next visit to the region.

Kind regards,
Benoît
Owner & General Manager – Brit Hotel Florimont